"Repeat Prescription service"

Despite giving a good amount of time for getting a repeat prescription let alone the tablets, I end up going right up to the wire as the prescription ends up in the wrong place. Surgery says pharmacy has it, pharmacy says not received it. I decided to use on line service this time, as the 'in-person' approach, last time, did not work .The prescription ended up on the other side of Carlisle and

I had to go back to the city centre surgery, the next day, this was the 7th day rather than the 3-4 days as advertised.

This is not a good situation when the tablets are to help with my anxiety and there has been an 8 week gap between prescriptions.

I would like to give just one star for this but there isn't an option. I feel sorry for the reception staff as they have to fire fight what is an appalling system.