"Day Surgery Unit Fairfield Hospital"

Found staff to be very rude. On arrival I asked for the number of the ward so I could ring later on in the morning to check when I could pick my mother up, I was told that they didn't like people ringing the ward as this would take the nurses away from their duties. I wanted to take my mum who is 89 onto the ward and make sure she was settled and okay but was stopped and told I couldn't has there were medial patients who had stayed overnight, when I asked surely they are allowed visitors

I was told no !

I was informed that my mum was last on the list at 12.45pm, so I went into work over in Bolton only to be rung at 10.30am telling me to pick her up. I told staff that I would be there as soon as possible but it would more be likely 1pm ish as originally told. when I did get to the ward I was very disappointed that they had put my mum in the waiting room, I was hoping to pick her up from the ward so I could discuss with staff what treatment she had done and was there any aftercare advice as mum forgets what she has been told.