Four weeks later. Yes FOUR weeks later and since transferring to a more upbeat surgery which makes my mother want to live. Bannockburn still haven't transferred my 76 year old mother's medical notes to our new surgery. Proof is in the pudding. This surgery can't (or won't) get its act together. They hate paperwork. They have no real sense of time, customer care nor look at the patient's best interest. Please expedite the paperwork - why should we continue suffering from your passive unfeeling service. Four weeks is the NHS maximum time. Why can't you look at all those patients records that are awaiting transfer. Not rocket science. Groan.
"Notes not sent"
About: Bannockburn Surgery Bannockburn Surgery London SE18 1ES
Posted via nhs.uk
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