From day one in Ward 4 my care was excellent, right from the surgical staff to the housekeeping staff. The nursing staff were very professional and caring and looked after me very well at all times. I was kept well informed of my progress and felt as relaxed as one could be in these somewhat stressful circumstances.
The only one area in need of improvement is the discharge lounge which was badly organised and somewhat chaotic.
"Felt as relaxed as could be in stressful circumstances."
About: Heartlands Hospital / General surgery Heartlands Hospital General surgery B9 5SS
Posted by Crossy (as ),
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