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Problems with GP Surgery

Posted By hcp62

"Problems with GP Surgery"

About: General practices in Lothian

(as a relative),

I think that this surgery is completely overwhelmed by the volume of patients.

- long waiting times to get through on phone

-Lack of parking/disabled spaces

-difficult to obtain appontments for preferred GP ( important for continuity of care in chronic disease management)

- Attached pharmacy frequently out of stock of commonly prescribed medication such as antibiotics

Appointments

Appointments

Waiting Time

Waiting time

Medication

Medication

More about:
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Responses

Response from Patient Experience Team, NHS Lothian 7 years ago
NHS Lothian

Submitted on 05/04/2018 at 17:00
Published on Care Opinion at 22:28

Dear hcp62,

Thank you very much for contacting us through Care Opinion to provide this feedback. We very much appreciate you sharing your experience about the GP Practice and Pharmacy Services.

We would be grateful if you could please contact our Patient Experience Team to provide further details in relation to both of these services:

Tel: 0131 536 3370

Email: feedback@nhslothian.scot.nhs.uk

Post: Patient Experience Team, NHS Lothian, Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG

The majority of GP Practices are independent and we would encourage you to contact the Practice Manager of your GP Surgery directly to discuss this, if you would be happy to do so.

Thank you very much again for getting in touch.

Kind regards,

Pamela

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