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Relative admission in Herrick Ward Northwick park

Posted By onlyone

"Relative admission in Herrick Ward Northwick park"

About: Northwick Park Hospital

(as a relative),

My relative was admitted to Herrick Ward, Northwick park hospital due to infection. It is one of the worse ward in the hospital I can tell you. The above review was given  some years ago and its is now 2018 and we still get the same answers from nurses " We are over stretched and very busy". They never answer the phones nor patient alarm bell. A ward looking after stroke patients and proving such a very very poor service. This is very dangerous and risky. I should be very worry and concerned if one of my love one is allocated into this ward. I don't recommend it at all.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 7 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 09/04/2018 at 09:47
Published on Care Opinion at 11:47

I am very sorry to read this. I have spoken to Nicole, the matron for stroke and she would be pleased to speak to you. Please ask for her if you are on the ward, ring the ward or contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net with your contact details and she will ring you.

Best wishes

Sue

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Response from Stroke Helpline, Stroke Association 7 years ago
Stroke Association

Submitted on 10/04/2018 at 11:35
Published on Care Opinion on 11/04/2018 at 13:00

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. We are the leading charity in the UK changing the world for people affected by stroke.

We were sorry to hear of your relative’s infection and admission to hospital.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Thursday and Friday from 9.00am to 5.00pm, Tuesday and Wednesday from 8.00am to 6.00pm and Saturday from 10.00am to 1.00pm. The helpline number is 0303 30 33 100. You can email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes.

I hope that this is helpful.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 7 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 11/04/2018 at 21:29
Published on Care Opinion at 21:51

Thank you for your help, Stroke Association.

Dear Onlyone

I understand that you are in contact with our Matron. I hope she can resolve your concerns.

Best wishes

Sue

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