"Rheumatology ARI"

About: Aberdeen Royal Infirmary Aberdeen Royal Infirmary Aberdeen AB25 2ZN Aberdeen Royal Infirmary / Rheumatology (Joint conditions) Aberdeen Royal Infirmary Rheumatology (Joint conditions) AB25 2ZN

Posted by Sallydog1 (as a relative), 7 years ago

Escorted Mum today to Rheumatology OPD clinic . We saw Fran a specialist nurse . She was really welcoming and friendly . She explained things so well and was really great with Mum reassuring her about her
Spinal fractures . The clinic staff were so friendly and reassured us during procedures too . Well done to all .

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Fiona Robertson

Chief Nurse, Dr Gray's Hospital & Moray HSCP,

NHS Grampian

Submitted on 20/04/2018 at 18:01

Published on Care Opinion at 19:07

Dear Sallydog1
Many thanks for sharing your experience while escorting your Mum to the Rheumatology OPD today. I am so pleased to hear that Fran was able to reassure your Mum and that you experienced a friendly welcome from all staff and that the procedures went well. We always aim to deliver person centred care and am delighted that this was the case for your Mum.
Fran and her team will be delighted to hear your feedback and I will ensure that this is shared with them.
With best wishes to you and your Mum
Kind regards
Fiona Robertson Chief Nurse

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