"Long wait and no engagement"

About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH

Posted via nhs.uk 6 years ago

Waited 4 hours to see the psychiatric nurse.
No apology for long wait, no offer of water.
Was very uncaring and didn't want to engage in any detail of how unwell my son was.
Put in a ward where the staff found it difficult to get put the chairs where they were sitting.
Painfully poor care.
Hopefully we won't end up there again.

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uncaring

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Ben Mearns

Chief of Medicine,

Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 26/04/2018 at 12:24

Published on Care Opinion at 13:20

I'm very sorry to hear of your experience and hope that your son is OK.
If you would like to give me a little more detail by email relating to which part of the hospital you were in, etc. I will gladly look into this for you.
Many thanks
Ben

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Paula Tucker

Deputy Chief Nurse, Trust,

Surrey and Sussex Healthcare NHS Trust

Submitted on 26/04/2018 at 12:41

Published on Care Opinion at 13:20

I am sorry that you felt the service you were provided with was poor; without knowing the particulars of your case I am not able to comment on your experience. I apologise that there was no acknowledgement of the wait and that you were not offered any refreshments this falls below expectations.
If you wish to contact me on Nicola.shopland@nhs.net I would be happy to direct you to the manager of the area to undertake a comprehensive review of your concerns.

Thank you for your feedback
Nicola Shopland
Divisional Chief Nurse Medicine

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Ben Mearns

Chief of Medicine,

Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 26/04/2018 at 15:08

Published on Care Opinion at 18:10

I'm so sorry - I forgot my email - ben.mearns@nhs.net
Ben

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