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Skill and professional care

Posted By Gratefully Recovering Patient

"Skill and professional care"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

I feel compelled to write yet again about the  wonderful NHS .  I have already commented 2 yrs ago about my experience in Monklands.

My journey this time began with headaches and lack of peripheral vision.  While this was being investigated  I then experienced inability to move my left foot which prompted me  to meet my daughter at Hairmyres Hospital for further investigation. We were attended by a young lady doctor Marion who felt my symptoms merited a brain scan. The result unfortunately showed a brain tumour. I have to commend the doctor on her care and quick action through her communication with The southern General hospital. I was admitted to Hairmyres for 4 days while waiting for a bed in  the QEUH  

Once in the QEUH  and after a some days of investigation and time to reduce inflammation I had the tumour removed by 2 wonderful neurosurgeons  Mr. Khan and Mr. St George,   I have so much respect and gratitude for all the nurses and doctors in both hospitals ward 4 Hairmyres and Ward 65 QEUH  who looked after me especially  those mentioned above  and nurse Margaret who helped me thorough a difficult time in QEUH.   

Aftercare is continued by  oncologists  Mr Nowicki, Professor Jones and  Dr Venugopal and very  caring specialist nurse Mary and Dr Cox opthamologist. I thank them all again for their skill and professional care in keeping me well.

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 6 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 16/05/2018 at 12:02
Published on Care Opinion at 12:20

Dear Gratefully Recovering Patient,

Thank you for taking the time to post your feedback on your experience in the Queen Elizabeth University Hospital. Your patient journey sounds daunting and I’m glad that you felt that you were being looked after and reassured by all staff you met during your treatment.

I will ensure that your comments are shared with everyone who was involved in your care; they will be delighted to hear your kind words. It is lovely to read such positive feedback about the way in which our staff provided care and how that made a difference.

I hope that you continue to recover well

I wish you the very best for your future,

Antje

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Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 16/05/2018 at 12:56
Published on Care Opinion at 16:18

picture of Cameron Sharkey

Dear Gratefully Recovering Patient,

Thank you so much for taking the time to share with us your experiences as a patient on Ward 4 at Hairmyres. I will be sure to pass on this kind feedback to the team that looked after you. I know they will be delighted to learn that they made you feel so well cared for at a difficult time.

All the best with your continued recovery,

Cameron

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Update posted by Gratefully Recovering Patient (the patient)

Thank you for your responses and ensuring the staff who helped me receive my gratitude. It is greatly appreciated.

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