"Exception experience of Iona/Lewis Ward at Alisa Hospital"

About: Ailsa Hospital / Old age psychiatry

(as a relative),

Nearly a decade ago my Father was admitted to Lewis/Iona Ward with Dementia. In the time he was resident the care given to him and his family members including me, was exceptional and humbling. The team of 12 Psychiatric nurses, 14 nursing assistants, Consultants, housekeepers, chefs (everyone who made up the team) went above and beyond every level of care we could have hoped for. 

These people work flawlessly together offering an instinctive love and care for each patient they look after. They very quickly get to know their patients and build solid, trusting relationships. 

As a visitor, we were always cared for. Over the years we shared the joy of team members weddings and births and were made to feel incredibly welcome. My three very young children thoroughly enjoyed visiting. They played in the garden or chatted to other patients and I’m sure enjoyed the odd chocolate biscuit.

To have the opportunity to gather together as a family in the last days, to be made so comfortable and welcome, was very humbling indeed.

This ward is humanity at its very best. It is the kindness, excellent management and friendship of a group of more than 30 people who give dignity to patients and families.  I will always be grateful.

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Responses

Response from William Lauder, General Manager, Mental Health Services, North AH&SCP, NHS Ayrshire and Arran 6 years ago
William Lauder
General Manager, Mental Health Services, North AH&SCP,
NHS Ayrshire and Arran

Senior Operational Manager MH inpatient and Liaison service

Submitted on 01/06/2018 at 14:13
Published on Care Opinion at 16:19


picture of William Lauder

Dear 'Upholstery'

thank you so much for taking the time to make such heartfelt and warming comments as your and your family's experience of care in Iona/Lewis.

Liz and the care team in Iona/Lewis very much aim to make the care experience as person centred as possible and recognise the key role that supporting families too in the care of their loved one has.

I will ensure your very kind comments are shared with the whole ward team.

Many thanks

William Lauder

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