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"Properly Looked After On Every Visit"

About: Community Services / Leighton Buzzard CMHT

Immersive Reader

I've been treated by Crombie House on and off for 7 years now and can honestly say the care has always been excellent.

The staff are always caring, considerate, understanding, non-judgemental and most importantly they're genuine. Everything is always explained in full and I am involved in the decision making from start to finish. I always feel like an equal when I visit and leave with a positive outlook and clear direction of what's going to happen next. The doctors are very knowledgeable and even though I've seen different doctors throughout my time with them, I've rarely had to repeat myself. You feel like a person there and not a number in the system.

My only complaint would be the length of waiting lists and slipping organisation in recent months. This is largely due to staff moving around within the service and it's led to communications breaking down in places. Overall though this isn't anything more than minor inconvenience and I would thoroughly recommend them.

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Responses

Response from Leighton Buzzard CMHT 6 years ago
Leighton Buzzard CMHT
Submitted on 22/06/2018 at 11:57
Published on nhs.uk at 13:06


Immersive Reader

Thank you for this feedback. We will ensure that the team at Crombie House are aware that their caring approach has been noticed and are appreciated. The Trust's values are: We Care, We Respect, We Are Inclusive. It is gratifying to know that our staff ooze these qualities! We will also take on board your constructive observations about the hitches you have noticed. Thank you again for taking the time to post here. We wish you all the best as you go forward.

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