Care Opinion

We will always be grateful

Posted By Jacbp34

"We will always be grateful"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / General medicine South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My Dad was admitted following a very traumatic encounter with sepsis, culminating in septic shock and kidney failure in 2016.

Dad was seen by the emergency staff immediately after exiting the ambulance and was treated with speed, the upmost care and attention. It took many staff and several hours to stabilise him enough to transfer him.

My family and I cannot praise and thank enough the staff on duty that evening as we feel they saved my Dad's life; including the paramedics who had the unenviable task of stabilising him enough to move from the upstairs of our quirky cottage on a spinal board. Once transferred to MAU the exceptional care continued.

For me, it was an inspiration, my observations and discussions with the male staff nurse, Scott  alongside his encouragement, have lead me to pursue a career in nursing. I have now concluded my first year and am loving every minute. My Dad is still recovering, but is only still here due to the exceptional care he received, so we will always be very grateful.  

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 17/07/2018 at 10:03
Published on Care Opinion at 15:36

Dear Jacbp34,

Thank you for taking the time to share your story and I hope your dad is well on his way to recovery.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 24/07/2018 at 16:04
Published on Care Opinion at 16:05

picture of Michaela Johnson

Dear Jacbp34

Please accept my apologies for the delay in responding to such wonderful feedback of the experience you had back in 2016 when your Dad was admitted following a very traumatic encounter with sepsis, culminating in septic shock and kidney failure.

I am sorry that your Dad had need to use our services but so pleased that he received such timely exceptional care from all staff involved across all services including our Emergency Department and they were able to stabilise him and save his life.

It is amazing to learn that you were so inspired by your observations and discussions with our SN Scott on MAU during this time and with his encouragement you are now pursuing a career in nursing.

I will ensure that your feedback is shared with all teams that would have helped to take care of your Dad and will endeavour to make sure that SN Scott is made aware of your kind words and how you have now concluded your first year and are enjoying every minute of it.

Thank you again and please send my best wishes to your Dad and I hope that he continues to recover well.

We hope to see you are working in our Trust as a nurse in the not too distant future!

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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