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Waiting times

Posted By Notcommunicatedwith

"Waiting times"

About: Royal Blackburn Hospital / Accident and emergency

(as a service user),

The waiting time to be reviewed by a Dr was 4 hours 40 minutes.   This is understandable due to the high capacity, however, patients were not kept informed.   There was no display of expected waiting times, you were not told on arrival what the expected waiting time would be.   This led to frustration and when the receptionist was approached after 3 hours to simply ask 'what is the expected waiting time' she appeared put out that we asked.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 13/07/2018 at 15:20
Published on nhs.uk at 16:06

Thank you for your comments regarding your visit to the Emergency Department at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am extremely sorry to hear of your recent experience regarding waiting times and will ensure that your comments are fed back to the senior staff for the Emergency Department.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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