"Unsatisfactory / Disappointing"

I came to visit my sister, vulnerable young Lady unaware of her surroundings. Our visit took place in the communal dining room where there were other patients walking in and out with no privacy at all. I walked out with my sister to go sit in her room and we were quickly pushed back to the communal by staff. I then asked a member of staff for an update on her condition/medication etc. I was shuffled away quickly and was not informed of anything or how she has been since arriving. I am very disappointed in the care and service that is being given here she was better off coping alone at home! Unsatisfactory is the least I could say! Hollingworth Ward, John Elliot Building