"Trying to contact the opthamology department fgh."

About: Furness General Hospital / Ophthalmology

I have tried to cancel an appointment at the opthamology dept, Furness General Hospital.. I tried for three hours on and off. An answer machine kept giving me a site to log onto. No where could I see how to cancel my appointment!!

There needs to be someone on the phone duty rota to answer calls. It’s been a very frustrating and annoying, and wasteful of my time, experience.

I have eventually had to go through the switchboard, to speak to a secretary. She is going to have to go down to the department herself, and talk to th staff ther.

I found this lady, very polite and apologetic to the systems shortcoming. I believe there hav been problems in this department for quite some time.

Please try and sort this situation out.

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Responses

Response from Furness General Hospital 6 years ago
Furness General Hospital
Submitted on 15/08/2018 at 12:52
Published on nhs.uk on 18/08/2018 at 03:40


We are really sorry that your experience at Furness General Hospital wasn’t what you would expect and are very keen to learn more and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.

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