"Dismissive, disorganized and creates unnessary..."

About: Wickham Park Surgery Wickham Park Surgery West Wickham BR4 9PS https://www.wickhamparksurgery.org/

Posted via nhs.uk 6 years ago

I have been very disappointed with this GP practice, in particular with regards to my repeat prescription.
When I joined the surgery, they refused to continue prescribing the medication that the previous GP had been regularly prescribing on repeat, as they felt I had not seen the relevant specialist recently enough and should go back. This was understandable and I arranged to see the specialist, however they refused to prescribe me even a week's more medication so that I had enough until I had seen the specialist. The medication I was taking was anti-depressants and anti-anxiety medication that I had been being prescribed consistently for four years. When I raised concerns about how I might be affected when I ran out of medication, the doctor was dismissive and said it would take awhile before I would feel any different - I know from experience that this is not the case, and have a history of suicidal ideation and self harm.
It has been consistently difficult to have my medication prescribed via this GP. They have repeatedly lost letters sent by my specialist and I have had to get them resent. Yesterday, I called to check my prescription and the receptionist was unable to find the letter that a different receptionist had confirmed to me had been received the day before (having already been lost once!). Yesterday's receptionist was quite dismissive. Today, however, I called again and spoke to a different receptionist, who said the letter was on the system and couldn't explain why the other receptionist was unable to find it (other than saying maybe she didn't understand which screen to check). Sorting out medication for my mental health and changing doses is stressful enough.
Avoid this surgery if you have a repeat prescription.

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Wickham Park Surgery

Submitted on 29/08/2018 at 15:22

Published on nhs.uk at 17:06

I am sorry that you have been disappointed by our response to your request for a prescription. It is our priority to ensure that you are well cared for and this sometimes means that clarification will be sought before a prescription is issued. The Department of Health has advised that legal responsibility for prescribing lies with the doctor who signs the prescription. It is therefore the responsibility of the doctor signing any prescription to ensure the safety of patient who will be taking the medication.
To this end ensuring the highest level of communication between the patient and all clinicians involved in their care is essential. A written suggestion from a consultant does not absolve your GP of any responsibility for prescribing.
You had not been seen at the surgery for six months and we had had no communication from you or your consultant in that time. Some of the items were no longer on your repeat prescription as they had not been taken continuously. You advised us and your pharmacy confirmed that a previously issued prescription had not been collected because your consultant had changed your medication. There was no letter documenting this consultation or change on your records. The medication monitoring blood tests requested by the GP at the appointment in February had not been performed. For all of these reasons the prescribing doctor correctly felt that further information was required in order to be able to safely prescribe.
We endeavour to turn around prescription requests within 48 hours of receiving them. We received a letter from your consultant by fax on 21st August and it was scanned to your notes. This letter detailed the medications and dosages.
A prescription for these items was issued on 23rd August and as it was sent electronically would have been received by your nominated pharmacy that day.
At all times our receptionists kept us informed and aware of your concerns. We will always try to ensure that you receive the best quality of care and on occasion this may mean that an immediate response is not possible.
Dr Donya Young

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