"My experiences of the Forensic Outreach Service"

About: 141 Vicarage Farm Road West London NHS Trust

(as a service user),

Since being discharged from hospital, the staff are very polite and supportive. They are there if you need them and they are very understanding people. FOS help me at the hostel, ICS is very nice and clean and comfortable. I have found FOS team, doctor, social worker and nurse understood me, I feel like I have been given confidence to get my life on track. The doctor is very understanding, my social worker, and nurse are brilliant to me, they are doing the best they can. They make me feel trusted, they listen to me, I needed that. I feel understood and that allows me to concentrate on my career, my training, and get on with my life because with a good team I feel more motivated. The hostel staff are so good. All of them make me feel positive for the future.

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Responses

Response from Shaun Guranna, Manager, Instant Care Solutions Limited 6 years ago
Shaun Guranna
Manager,
Instant Care Solutions Limited
Submitted on 28/09/2018 at 10:22
Published on Care Opinion at 14:37


Dear AmmSiy, thank you so much for taking the time to share your experiences online. We appreciate your positive feedback about our hostel and staff, and I am sure our dedicated team will be pleased to learn of how much you rate our service.

Kind regards

Shaun

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Response from Marion Clarke, Forensic Outreach Service Team Manager, West London NHS Trust 6 years ago
Marion Clarke
Forensic Outreach Service Team Manager,
West London NHS Trust
Submitted on 08/10/2018 at 11:22
Published on Care Opinion at 13:15



Thank you so much for providing this feedback. It really highlights to the FOS team the service user perspective and how important feeling trusted is. I hope that we can repeat this with all of our service users.

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