"Ward A11"

Thanks so much for taking the time to give us this valuable feedback about your experience on Ward A11. I'm delighted that it has been mostly a positive experience, particularly with regards to the staff and the environment.

I see that you were less happy with the food.

Food

Our staff work hard to make sure that anyone who needs it, gets assistance to help make choices from the menu provided for us, and we would always encourage our visitors and relatives to bring in food from home if there is nothing on the menu that you fancy.

We work hard to ensure that the meals get out to you quickly to ensure they are hot and fresh, however it's often difficult to cater for everyone's tastes. If there is anything specifically that any of our group would like, any of our staff would be prepared to contact the kitchen and see what is possible - just ask.

Calling for help

Also, I see that you were slightly unhappy with 'calling for help'. Please forgive me if I am wrong, but I am going to assume that you are referring to the time it takes sometimes for staff to answer the nurse call system.

We work hard every day to try and get to you as quickly as possible after you push your call bell, however, as I'm sure you can imagine, this often takes some prioritising when there are multiple call bells sounding at once. We will always try and get to you quickly - I'm sorry that you feel this hasn't happened during your stay with us.

I'll pass on to the whole team what you have said - everyone will be delighted that they have managed to give you a mostly positive experience while you were with us.

Thanks again.