"disrespectful behavior by doctors and reception..."

Dear Sir/Madam

Thank you for taking the time to post your feedback of your experiences of West Point Medical Centre by way of the NHS website, I'm very grateful.

I am, of course, very sorry to hear that we have not achieved the standards to which we strive to on this occasion as it is always our intention to provide the highest quality of services for our patients.

In order that I'm fully able to understand and investigate your concerns, and the circumstances in which they arose, I would be very grateful for you to contact me directly as I will be very happy to arrange an appointment to speak with you by telephone, or meet with you at the surgery, on a date and at a time that will be most convenient to you. My contact details are at the foot of this communication.

Once again, very many thanks for making me aware of your concerns, I look forward to hearing from you at your earliest convenience.

Yours faithfully

Rob Stark

Practice Manager

West Point Medical Centre

167 - 169 Slade Lane

Levenshulme

Manchester

M19 2AF

Tel: 0161 248 5100 (Surgery main number)

Email: CMCCG.Westpoint-GP@nhs.net

Website: www.westpoint-gp.nhs.uk