Care Opinion

Going downhill

Story from nhs.uk

"Going downhill"

About: Brockwell Medical Group

I've never had any complaints about this surgery until the last few months.I had recurring water infections which is unusual for me and had to speak to a locus GP who was absolutely awful..rude,patronising and insulting.I am 59 years old and happily married but was asked if I had other sexual partners and told that I wasnt drinking enough and didn't need antibiotics.However because I asked he sent away a sample and. 3days later I had to waste another appointment because I did I have an infection and needed antibiotics.

Strangely enough the same locum who caused me to waste.2 Appts accused my daughter in law of being the reason the NHS is in crisis because she took a very lethargic toddler with a severe cold to get checked during the flu scare.He shouldn't be allowed to speak to practice with that kind of attitude and I and my family will refuse to see him again

I look forward to feedback from the practice

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Responses

Response from Brockwell Medical Group 7 years ago
Brockwell Medical Group

Submitted on 18/01/2018 at 18:12
Published on nhs.uk on 10/04/2019 at 17:06

Thank you for your comments. It would be helpful if you could speak to Dr Jefferies so we can deal with your concerns. We are unfortunately reliant on locums sometimes to deal with patient demand, however we would expect them to work to the same standard as our our staff and if there is an issue we need to be aware of it.

Dr Jones

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