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"Except 5-7 hours waiting period at night at..."

About: Queen Elizabeth Hospital / General medicine

I was taken by the ambulance crew to Queen Elizabeth accident and emergency due to chest and abdominal pain that started 11:00 pm at night though it took an hour for them to get to me. We arrived at

Queen Elizabeth A&E by 1am and was seen by the triage nurse who took my observations and blood test and ECG.she told me I will be called when a doctor becomes available.l was in agony and requested for pain relief which was given by one of the nurses after 2 hours of waiting. The pain got worse and I asked to be seen by a doctor but was told by the admin staff to speak to the doctors at their station to see if they can help me with any medication. I was given another medication without proper assessment. At about 5 am, the pain continues and I returned back to the admin staff who referred me back to the doctor's station again but was told I have to wait. I waited until 7 am and was not seen. I returned to the admin staff and who said they weren't u sure when I will be seen.As you can see I have been in pain since 11pm till 7am the next morning and was in hospital but not seen by a doctor after 6 hours. I had to go home because of child care arrangement for my young kids at home with a friend who needs to go to work this morning. As a health care professional, I felt let down by the services that I work for . Throughout my waiting period at the hospital by myself, l was disappointed that most of the staff lack compassion and empathy. This is the worst hospital visit in my life.

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Responses

Response from Queen Elizabeth Hospital 6 years ago
Queen Elizabeth Hospital
Submitted on 26/04/2019 at 07:41
Published on nhs.uk at 10:06


I am sorry to read your comments about your recent visit to the Emergency department (ED). All of our staff in the ED are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all your concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experience with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592.

Thank you for taking the time to provide feedback.

Tracey Murphy

Emergency Department Matron

Lewisham and Greenwich NHS Trust

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