"Lack of communication"

I attend ENT department at Dumfries every 3 months to have suction removal of wax following operations on both my eardrums. My appointment which should be due around now hadn’t arrived so I phoned to find out when it was likely to be. I was advised that they were away behind with appointments and it would be well into June before I would be seen! 

I’m disappointed that no effort was made to advise of a three month delay and no consideration for the impact this will have on my hearing and wearing my hearing aids. When the wax builds up my hearing aid whistles. This affects me in that I need my aids to hear and causes issues for me at work and socially and this really matters to me.