Text size

Theme

Language

"Care from NAMS"

About: Fittleworth Medical Ltd

(as the patient),

NAMS seems to be finding every way possible to stop supplying badly needed stoma care products that make my life that little bit more bearable. This is especially over so called "accessories" where they have now refused to supply some specialist wipes that allowed me to easily change my stoma appliance away from home/bathroom (like out and about).... but no, they "suggest" I use the supply firms own "hand wipes" which whilst using a previous firm's caused me no end of skin issues and was told to NEVER use them, PLUS I have a confirmed diagnosed skin condition Psoriasis.

The new firm took 4 emails to eventually not commit to an answer to whether they were suitable and gave a very vague reply as though they knew they were not really meant for cleaning stomas. NAMS also are tying to change all my products to "better for me" ones... whereas in all honesty they are just wanting me to use cheaper ones, presumably so they can show they have saved money. I did not choose to have TWO stomas and they cause me no end of issues BUT I try to lead a normal life with a FULL time job paying full taxes.... shame I can't have a pack of proper wipes per month to ease the stresses and strains of Crohns.

Some other people with stomas wont go to work, but not me, so I had to take YET more time off work to attend their "bag police" < coined by others> assessment centre as otherwise probably would have the supply of disposable bags stopped too. Oh and can't have support garments either now that help tremendously... (I only need to order them every 3-5 years). The nurse was trying to be sympathetic by saying "don't shoot the messenger" as they knew the situation full well..... Nottingham Appliance Management Service (NAMS)... you have NO choice in Nottingham to use them sadly and their restrictive practices... Move? Yes I may well do.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jeremy Stokes, Clinical & Compliance Director, Fittleworth Medical Limited 5 years ago
Jeremy Stokes
Clinical & Compliance Director,
Fittleworth Medical Limited
Submitted on 29/05/2019 at 21:36
Published on Care Opinion on 30/05/2019 at 10:49


Dear Concerned customer

We’re sorry hear you’re not happy with the NAMS service, we can see from your comments there are quite a few areas of frustration that have led you to write this complaint. NAMS aims to provide the highest level of service, so we’re always disappointed to read comments like this and would welcome the opportunity to discuss it further. If you could call Jane Brill Connect Services Manager at NAMS (Mon-Friday 0900 – 1700) she will be happy to discuss these matters with you personally.

We also want to make you aware that NAMS has a “patient steering group” which acts as a voice for the people that use this service. Both NAMS and the Nottinghamshire CCGs, who commission us, use this as an important indication of the quality of care being provided. This is another method where you can provide feedback and be heard, This group has representatives from the IA, UA and Colostomy UK as well as from stoma patient groups at the 3 Nottinghamshire Hospitals. You can contact any of these so that they can discuss with you the NAMS service and raise your issues in detail at the next meeting.

We hope that we can resolve your concerns as soon as possible and look forward to hearing from you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by nottscrohns (the patient)

I will be copying my complaint to all bodies. NAMS is fully aware of my situation. Thank you.

Opinions
Next Response j
Previous Response k