Care Opinion

Noisy during the night

Posted By matarzr98

"Noisy during the night"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Stroke Care

(as a service user),

Referred by GP following suspected stroke.

Assessed at the CAU, University Hospital Crosshouse. Impressed by the curtesy and efficiency of staff. 

Admitted to ward 3E where I continued to be impressed by the curtesy and efficiency of staff. 

The ward was very noisy throughout the night so got little sleep. While a lot of this is unavoidable, due to it being a high dependency unit, some thought should be given to reducing the noise and disturbance during the night.

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Responses

Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 5 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 12/06/2019 at 20:23
Published on Care Opinion at 20:23

Dear matarzr98,

Thanks very much for taking the time to post your feedback on care opinion. It is great to hear that you found staff to be efficient at all stages and respectful of your needs. The staff will be delighted to read this and I will ensure this is shared with them.

Coming in to hospital with a stroke is a frightening time and rest is so important as part of recovery. Although the ward is a high care area with monitors that alarm and a lot of activity there is no doubt we need to ensure that we reduce avoidable noise. You are right to highlight this and I will ensure as a team we look at ways to reduce noise overnight.

We are currently looking at getting an area within the unit where patients can be assessed for thrombolysis (clot buster) out with the 6 bedded area. We hope this would then reduce some of the noise. We very much appreciate your feedback and I will remind staff to minimise noise and look at any other ways to do this.

I hope you are now recovering well

Best wishes

Christine

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Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 5 years ago
We have made a change
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 07/10/2019 at 19:47
Published on Care Opinion on 08/10/2019 at 08:09

Dear matarzr98,

Following your feedback we have piloted using ear plugs and eye masks for appropriate patients. This has proven very effective with patients describing them as a "godsend". Your feedback has been at the heart of the change and has already made a difference to a number of patients.

Within a high-care 24/7 receiving unit I can only imagine how noisy it must be and how this would have a negative impact on your experience. Through your sharing your experience on Care Opinion we have been able to enhance patient experience.

We now have ear plugs and eye masks available for all suitable patients.

Thank you,

Christine

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