"Ask my GP appointment System"

I can understand the virtue of having a log in for AskmyGP and Patient Access, and it is quite brave that Concord Medical Centre embraces this modern high speed approach as there might be people who are not conversant or even have the means to tap into this and therefore may be caused hardship and confusion.

I enjoy the convenience of AskmyGP and the privacy of not having to talk about my personal details in a public place.

However, I could see a chink in the armour in the protocol your desk staff must adopt and follow for AskmyGP when they informed me that AskmyGP is the only appointment system.

Today, Tuesday, I was following advice from my Pharmacy Review to make a non emergency appointment over the counter, and very convenient for me as I was already there.

Well, I don’t understand your set up but simplistically, I feel the appointment system can be more flexible and user friendly.

If the purpose of AskmyGP is so the requester to be triaged in order to warrant diagnostics and treatment, it would be useful for the desk staff to note down my intents and so to initiate the process of triage at that point.

I must thank the Pharmacy Review staff who was patient and enlightening as I was really hard of hearing today. Lin Robson