Referred online after seeing my GP. After filling out the self-referral form I waited a few days and then called to check it had been received. I called several times over the course of a week and left a message each time. I then received the patient questionnaire so knew I was on their radar. I filled out the form which said if the service didn't hear from me within 7 days they would send me back to the GP. So I called again, and again two days later, and again left 2 messages. A few days later I received a letter to say they had not heard from me within the timeframe and have closed my file.
We are now having to finance ourselves to seek help privately as no attempts were made to contact us in this time and if we can't trust the service to answer the phone, we're unlikely to trust them with our health.
"If we can't trust the service to answer the phone, we're unlikely to trust them with our health."
About: Community mental health services / Sutton Uplift Community mental health services Sutton Uplift SM6 0HY
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