I attended A&E the day after falling down some stairs and hurting my foot. Upon arrival I was checked in by a very friendly clerk and asked to wait in the waiting area. No more than 5 minutes later I was called in by an Emergency Nurse Practitioner who, within an hour, had examined me / arranged 2 lots of xrays / confirmed (as much as possible) no break / got me walking in a moonboot and discharged me with a fit note.
The patient care from the clerk, ENP, porter and radiographers was second to none. I didn't feel like a burden, I genuinely felt like they cared about my wellbeing and they absolutely put me at the centre of their time.
Outstanding.
"I genuinely felt like they cared"
About: Borders General Hospital / Accident & Emergency Borders General Hospital Accident & Emergency TD6 9BS
Posted by Macca982 (as ),
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