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"9 hours A&E waiting time"

About: Fairfield General Hospital / Accident and emergency

Mental health support at Fairfield is non-existent. Various circumstances personal and professional led me to being suicidal where everything around me was becoming too overwhelming and I was in an increasingly confused state of mind. Safeguarding concerns raised by a close friend led to police coming over, doing an assessment and taking me into Fairfield A&E. The support from the attending PCO was simply amazing and very touching. The nightmare began after police dropped me at the A&E. In a fragile state of mind I was made to wait for 9 hours before a nurse from the RAID team came to see me and I was simply handed over a booklet on how to manage anxiety. When a person gets suicidal I think they do lose the perspective to think rationally. Living alone there is no one who can stop me from taking a step to end my life. How does one then implement anxiety management techniques in those moments? I was brought in to get support in one of those moments when I was at my weakest however I ended up leaving more drained after having been waiting through from 1:30am till 10:15am the following morning. I even mentioned that I hadn't been able to sleep for over 32 hours but was not given anything to aid with any of this. I pleaded with the receptionist over and over again to either be seen by someone or to be allowed back home but she kept on saying that if I did leave without being seen they would have to inform the police. My question is how did any of this help me?

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Responses

Response from Fairfield General Hospital 5 years ago
Fairfield General Hospital
Submitted on 19/07/2019 at 08:02
Published on nhs.uk at 10:05


We really appreciate you taking the time to comment regarding the service you received during this anxious time.

As a Care Organisation we would like to assure you that the Trust strives to provide all patients with excellent care. Please accept our apology for the distress this visit caused you.

If you still require any support our teams here at North Manchester would like you to contact them via the Patient Advice and Liaison Service (PALS) on 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will put you in touch with the appropriate team.

Kind regards

The Patient Experience Team.

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