"Dermatology department"

As a working professional in care, I accompanied a relative at a Dermatology appointment. The staff at reception were friendly and helpful and directed us to the correct area as I wasn’t familiar with this hospital coming from a different region.

I cannot say the same for the dermatologist and the accompanying nurse we had our appointment with. I sat and observed their behaviour in which I was shocked to see how they ignored what the patient had to say and instead gave their own assumptions of what they think the patient was suffering with, there was no empathy or reassurance towards the patient who had waited 5 months to even get an appointment at this hospital. Never have I seen this kind of attitude of a working professional towards a patient. The icing on the cake was when the dermatologist walked off when the patient tried to explain how his condition was effecting him and was seeking reassurance on how the medication prescribed would help, the nurse also was very blunt and asked the patient to leave as the dermatologist had ended the appointment. Such sad behaviour from people who are meant to be caregivers. I cannot speak for the whole hospital as I am sure there are some wonderful people working at this hospital but the two we had an encounter with treated the patient as though his feelings did not matter and were very rude by talking over him and refusing to listen. It almost felt as though they wanted to be anywhere but the hospital. We shall not be attending this department again. This behaviour is not acceptable.