"Daughter awaiting day surgery procedure"

I am currently waiting with my daughter for the second time for a day surgery procedure. We were first here two weeks ago and following a three hour wait (extremely anxious wait for my daughter) we were told the surgeon had been called away and that she would have to come back. Here we are again, with no guarantees of her getting the procedure today. We have been waiting for nearly two hours with no sign of movement in the waiting area. My daughter is in a gown in the public area as she wants me to sit with her for support. I'm an NHS employee and cannot believe that this is what the NHS has come too. The effect is far reaching: weeks of high anxiety, no resolution to symptoms, stress trying to manage child care, annual leave taken by all involved and complete disillusionment and zero confidence with the current system.

Unacceptable just doesn't cover it.