"impossible to see a GP"

I am sorry you have had a bad experience when booking appointments with the practice.

We have 2 receptionists answering telephones between 8 am and 6.30 pm Monday to Friday.

Unfortunately if a patient has a complex query which may take some time the telephone queue may build up, for this reason we are ENCOURAGING all our patients to register for our ONLINE services not DISCOURAGING them to book appointments.

Our ONLINE booking system is as follows :

From 6.30 pm we release a limited number of NEXT day appointments

From 7.30 am we release a limited number of SAME day appointments

Sundays at 4.30 we release appointments 4 to 6 weeks in advance

eConsults (booked on our website www.ellispractice.co.uk ) are available at ALL times

If you email our practice account BRECCG.EllisPracticeWelford@nhs.net from a secure email address requesting ONLINE booking paperwork, we would happily email it to you. In this email can you please give you mobile number or house telephone number , your address and DOB so we can verify you on our clinical system.

The reception area can get loud at times if we have two persons answering phones and another two reception staff dealing with the queue , this may have resulted in the receptionist speaking loudly . I do apologise

See below for some appointment information on the date that you posted this feedback i.e. 17/09/2019

On 17/09/2019 we provided 13 SAME day telephone appointments, 20 SAME DAY appointments and 15 NEXT day appointments.

As this post was Anonymous I am unable to check that you have received the clinical care that you require and I do hope that you did.

I thank you for your feedback. We encourage all patients that take time to give us feedback to also join our patient participation group. We meet 6 - 9 times a year . If you are interested please email our practice account BRECCG.EllisPracticeWelford@nhs.net stating that you would like to join the patient participation group, we will email the 2020 dates to you .