Care Opinion

Nobody seems to answer

Posted By 12716898

"Nobody seems to answer"

About: Pinderfields General Hospital / Accident and emergency

(as other),

A long time spent on the phone trying to get through to A and E to enquire about my partners situation.  But nobody seems to want to answer.

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Responses

Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital

Submitted on 24/09/2019 at 09:11
Published on nhs.uk at 10:06

Thank you for taking the time to post your comments regarding your recent experience.

I can only imagine how frustrated it must have been for you trying to speak with someone regarding your partner.

Our Emergency Department is extremely busy and at times, staff are unable to answer the telephone in a timely manner.

Please accept my apologies if this caused you any additional stress or anxieties.

If there is anything our PALS team can do to assist you with any further queries/concerns, please do not hesitate to contact them via email on myh-tr.palsmidyorks@nhs.net.

Thank you again and I hope your partner is recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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