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"Very upset by the way we were treated"

About: Darent Valley Hospital / Accident and emergency Darent Valley Hospital / Paediatrics

(as a parent/guardian),

The worst experience 

Took my 1 year old to darent valley paediatric a&e. He was very poorly with a high temperature and floppy.

I was made to sit there for 4 hours waiting. In the 4 hours there were 5/6 children that came after me seen to and gone which I had no problem with.

It’s only when I went to enquire how much longer I will have to wait seeing I had got there in the morning at 10 o’clock and it was after 1pm and was told they don’t see patients by order of arrival and that they treat the most ‘unwell’ children first. 

I was infuriated by that statement because there was kids (that came after us) who were well enough to be playing in the play area and even fighting for toys who got seen to before me yet my baby who was not even well enough to play or open his eyes was made to sit and wait for 4 hours while the ‘unwell’ children who were playing and even making noise got treated first despite coming in after we did.

It’s pathetic to say the least. I was very upset by the way we were treated and still am.

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Responses

Response from Sue Daniels, E-Communications Manager, Dartford and Gravesham NHS Trust 5 years ago
Sue Daniels
E-Communications Manager,
Dartford and Gravesham NHS Trust
Submitted on 17/10/2019 at 16:15
Published on Care Opinion on 18/10/2019 at 10:40


Thank you for taking the time to share your feedback. We fully appreciate how worrying it can be to have a poorly child and we are sorry that you were upset by the wait.

Everyone who attends A&E, either adult or children, is triaged on arrival and patients are seen in order of emergency. We understand the wait can be frustrating, however waiting times can differ between treatment areas and specialists.

We do hope that your child is feeling much better now.

Kind regards

Communications Team

Darent Valley Hospital

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