"Care of my mother"

About: Rosebery Unit

(as a relative),

My mum died recently, aged 101. She had advanced dementia and was cared for in a community hospital in West Lothian, Rosebery Unit Tippethill House for nearly 3 years. The care she received from the entire team within the Unit was of the highest quality. The team of nurses in the Unit, led by Carolann and the medical staff, namely consultant psychiatrist and Armadale Group Practice showed care, compassion dignity and respect to both my Mum and me, This Unit is a challenging area of care and in the three years I visited on a very regular basis I never saw anything but fantastic care delivered by a team who clearly cared for their patients and indeed the relatives, I count them as friends now. During the last few weeks of Mum's life as she slipped away they gave me so much support and comfort, spending time to see I was ok, a fantastic team who should be hailed in NHS Lothian as Champions. I would also wish to that I the Care U.K. team who mange the services for their kindness to mum and myself, they never passed her door without checking her, giving her a cuddle if she asked for it and also asking if I needed anything. I am so grateful for all the care given.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 29/10/2019 at 18:38
Published on Care Opinion at 18:38


Dear Jhand

Thank you so much for sharing your experiences of your mum being cared for in Roseberry Unit of Tippethill. Please can l pass on my condolences to you and your family following your loss.

I was so pleased to read how the staff have cared for you and your mum during the last three years. It must have been very comforting to know that your mum was being cared for with kindness and compassion by the team.

I have shared your lovely feedback with the senior management team. I appreciate that this is a difficult time for you so greatly appreciate the effort that you have taken to give us this lovely feedback.

With best wishes

Jeannette

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