Care Opinion

Counselling

Posted By ashleigh

"Counselling"

About: City Health Care Partnership CIC / Primary psychological and wellbeing services

(as a service user),

Finished counselling with focus. Help and support was brilliant. Sessions finished was told id be able to go back. 

Had a assessment with lets talk they wont let me go back. Felt i was judged. Told cant go back with same person. I have done before. Further sessions with her would of helped me. No wonder patients dont get further on passed from one place to another. Cause we have to keep starting over. Feel iv been let down. Just added to my anxiety

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Responses

Response from City Health Care Partnership CIC 4 years ago
City Health Care Partnership CIC

Submitted on 27/11/2019 at 10:10
Published on Care Opinion at 10:10

Dear Ashleigh,

Thank you very much for taking the time to post your story and I'm sorry you weren't happy with the service you received from Let's Talk. I would encourage you to contact our Customer Care team on 01482 347627 or email chcp.customercare@nhs.net so they can look into what's happened.

Thank you again for your feedback,

Dawn Barnes, Operational Manager, Health and Wellbeing – Psychological Wellbeing and Pain Management Services

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