"My Sister in Ward C11"

My sister was admitted to this ward, unfortunately, as an emergency.

I cannot believe the appalling standard of care, compassion, knowledge that she experienced here before we got her transferred to a cardiac ward. She was admitted in a bemused state, but she was not suffering from dementia, we had to insist that a catheter was inserted as she was unable to pass water on her own, she then passed over 3 litres, imagine the pain at holding that back. We had to insist that she was given fluids as she was in pain from lack of fluids. She was insulin dependant and we had to insist that her blood sugars were taken and insulin given, however the incorrect insulin was administered. This ward appears to be a ward where patients, who in staff eyes are not going to survive, are ignored, in pain, until they give up. She was given a "do not resuscitate " order by doctor without any consultation with relatives.

By complaining we got her transferred to a cardiac ward, where she should have been initially,  she then received excellent palliative care before she passed away. An appalling experience for her and her family and one which was totally avoidable. She had been a nurse herself and would never have stooped to the awful standards of care and compassion that were experienced in this place.