"My procedure through the hospital system"

Firstly can i say that on the day of my treatment at Heartlands hospital for an endoscopy and colonoscopy was outstanding treatment from the hospital and all staff, nurses and Doctors were outstanding and made me feel very comfortable indeed as i was very nervous about the procedures.

My only complaint is the process of seeing your GP first with your concerns and then only your Doctor can refer you as urgent or non urgent due to your symptoms and this can be a very depressing time as my symptoms got worse while waiting 18 weeks for an appointment to come through from the hospital. 6 times i went to A&E and only on the 6th time was i sent to the ambulance ward and i literally begged for the Doctors to give me a scan and explained my concerns on how my symptoms had got worse over 8 weeks.

Fortunately for me i was given an emergency CT scan and concerning findings were found but fortunately after having the camera both ends this was found not to be serious. I became so depressed in those 8 weeks with the pain i was in and felt every time i went to A&E nobody was listening and i was sent home in despair. I do not blame anyone at the hospital whatsoever as the Doctors told me every time they cannot refer me for emergency appointments, only my GP can and i thought that at the hospital, the only place that can help you in these circumstances were turning me away and saying its up to the GP. 

I just think this is a very wrong process and should be changed accordingly when a patient goes to the hospital 6 times in a lot of pain and sent home time and time again. I would like to mention the people involved who done the procedure on the day but not sure if i can on here but once again i cannot thank them enough.