"Ensured my comfort and dignity"

About: Glasgow Royal Infirmary / Acute Assessment Unit (AAU) Glasgow Royal Infirmary Acute Assessment Unit (AAU) G4 0SF

Posted by J533 (as the patient), 5 years ago

I went to the Acute Assessment Unit, Glasgow Royal Infirmary in excruciating pain after being referred from minor Injuries at Stobhill.
I was struggling to walk and felt panicked at the level of pain I was experiencing. The staff showed compassion and care towards me. They reassured me but at the same time acted skillfully in getting me the appropriate treatment and investigations. They prioritised pain control and ensured my comfort and dignity.

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John Stuart

Chief Nurse, North Sector,

NHS Greater Glasgow and Clyde

Submitted on 24/12/2019 at 10:08

Published on Care Opinion at 10:08

Dear J533,
Please accept my apologies for the delay in responding to your Care Opinion posting regarding your recent experience of care within the AAU at Glasgow Royal Infirmary.
It is always heartening for us to receive such positive feedback from our patients and I will ensure that staff within our Acute Assessment Unit are made aware of your comments.
Thank you for taking the time to contact us and I trust that you are making a good recovery following your recent hospital visit.
Your sincerely,
John Stuart
Chief Nurse.

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