Care Opinion

Waiting MRI scan results

Posted By ph-2019

"Waiting MRI scan results"

About: Glenfield Hospital / General medicine Leicester Royal Infirmary / Ear, Nose and Throat

(as the patient),

I've been waiting for over two months for the results of an MRI scan I had in early November at glenfield hospital Leicester after being referred by the ENT department at Leicester Royal infirmary due to my Audioligists concerns over my rapid hearing loss. I've reviewed the service on the website and had an email saying I would be notified of the outcome within twenty four hours. Yes, you guessed right,  week later I'm still waiting.

I'm feeling isolated and depressed as I cannot use the telephone, hear music, hear the tv or join in conversations with family and friends.  I know there are many others having much worse scenarios than I am.

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Responses

Response from Glenfield Hospital 4 years ago
Glenfield Hospital

Submitted on 08/01/2020 at 09:58
Published on nhs.uk at 12:08

Dear Reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by ph-2019 (the patient)

Thank you for your response to my story. You have now given me some information on who I can contact to gain information about why I have waited so long to be given the results of my MRI scan that I had 10 weeks ago. Surely it’s not to difficult to give patients some indication as to how long they will have to wait for results of their scan and the reasons for the long delays in being given an appointment. It’s also very difficult and frustrating to gain access to information about what is happening to your particular case as telephones go unanswered and there are no contact details available on the website.

I believe that there are many other patients with far worse health issues than mine who are also suffering from stress and depression caused by such long delays in obtaining the results of their MRI scan.

Just being given your response to my story and information on whom to contact has given me some hope that I may get some recognition from the relevant department of the LRI that they are aware that I exist. I am a human being who is feeling depressed and isolated after the lack of any kind of response from them for such an unreasonable length of time. Even if we have to wait longer for an appointment just being made aware of the time scale before we can be seen would alleviate some of the anxiety and frustration for patients.

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