Care Opinion

Emergency admission.

Posted By Cardiac Rehab Roy

"Emergency admission."

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Combined Assessment Unit (CAU) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

In the early hours of the morning of  the 9th of January, I had what I thought was an episode of Angina. Ambulance was called and the paramedic arrived within minutes, followed immediately by the ambulance crew. Very impressive I must say.

Admission was quite slick considering how busy the place was.Very organised chaos to say the least. Done and dusted in no time.

Now off upstairs to ward 4A

This is where the fun begins. The staff were absolutely tremendous, I won't name names as that would be unfair but the staff will know who they are. Nothing was a problem except me misbehaving making them laugh. It must have been the happiest ward in the building.

However, time to change wards, along the corridor to ward 4B, that move too went like clockwork. After a day's wait for an MRI scan, after which I was discharged

Incidentally, it turned out it was not an angina attack. Thanks to Mr Ray and his colleagues to whom I'm very grateful.

Only one thing, the wait for the MRI scan.

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Responses

Response from Phil McAleer, Head of Ambulance Services, Lanarkshire, Scottish Ambulance Service 4 years ago
Phil McAleer
Head of Ambulance Services, Lanarkshire,
Scottish Ambulance Service

Submitted on 20/01/2020 at 14:00
Published on Care Opinion on 21/01/2020 at 09:03

picture of Phil McAleer

Dear Cardiac Rehab Roy

Thank you very much for your kind words in relation to the response and treatment you received from the Scottish Ambulance Service and our NHS colleagues.

I'm sorry to hear that you were unwell and I hope you are now on the mend.

It always means a lot when we receive positive feedback and that we made what must have been a frightening experience a bit more pleasant.

If you would like to contact me on pmcaleer@nhs.net with some more details I can ensure your feedback is passed on to the Scottish Ambulance Service staff involved.

Thank you again for your kind feedback.

Kind regards

Phil.

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Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 4 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 20/01/2020 at 15:42
Published on Care Opinion at 15:42

picture of Claire Gilroy

Dear Cardiac Rehab Roy,

Thank you so much for taking the time to send us feedback on your recent hospital stay. I am pleased that your experience of the ambulance service and admission was so impressive.

Wards 4A and B are amazing aren't they? They say laughter is the best medicine so I'm pleased you were able to spread some laughter during your stay with us.


I am sure Mr Ray will be delighted to receive your feedback. I hope you are recovering well at home.

Best wishes


Cliare

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