"User busy all the time! "

About: Friarwood Surgery Friarwood Surgery Wakefield WF8 1SU

Posted via nhs.uk 5 years ago

I went in on Friday after registering and tried to book an appointment at the desk but was told they can’t do that I have to call Monday morning at 8 am.
So here I am today calling them at 8 and have been trying to for the last 40 minutes just to constantly get user busy! Meaning the phones off the hook! I mentioned it was for my mental health which I said was get very bad and that I need to regain my therapist. But no here I am no answers and not even ringing I think I’ll find a different gp please avoid

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mental health

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Friarwood Surgery

Submitted on 10/02/2020 at 11:13

Published on nhs.uk at 12:01

Dear Patient, thank you for your observations. I am disappointed that you did not contact the practice manager to discuss this rather than choosing to post a negative online posting of our surgery when, as you state, you have only been with us as a patient 1 day. We have other different ways of booking appointments such as online and 24hr phoneline, instead of phoning at 8am on a very busy Monday morning. We also have a triage service which would have dealt with your urgent clinical need on the same day as calling. In future can you please consider the above options before posting negative feedback.
Kind Regards
K.Duggan
Practice Manager

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