Care Opinion

Stay in hospital

Posted By L1-2020

"Stay in hospital"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

The ward and staff from theatre to nursing staff to physios to cleaners were extremely caring and helpful. They went above and beyond to ensure my stay was as pleasant as could be. Felt very taken care of and important to them

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Responses

Response from Nicola Spark, Senior Charge Nurse, Orthopaedic Theatre, Planned Care, NHS Fife 4 years ago
Nicola Spark
Senior Charge Nurse, Orthopaedic Theatre, Planned Care,
NHS Fife

Submitted on 13/07/2020 at 14:41
Published on Care Opinion on 14/07/2020 at 11:10

Thank you for taking the time to send us feedback through Care Opinion. I am so pleased that you had such a positive experience during your recent visit to Theatre. I will ensure that your feedback is shared with the Theatre team. I would like to take this opportunity to wish you well with your recovery.

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Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 14/07/2020 at 07:19
Published on Care Opinion at 07:19

Dear L1-2020,

Many thanks for taking the time to share your experience in hospital on care opinion. All the staff you mentioned will be delighted with your omments. Can you let me know what ward your in-patient stay was so I can share your story please?

Kind regards

Paulinec

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Update posted by L1-2020 (the patient)

Hello Pauline. I had a knee replacement this July. From the time I entered Ward 10 the care I had from ALL of the staff was 5*. They were all very caring and anxious that my stay was a comfortable as it could be. My surgeon, Mrs Mitchell, was very reassuring, the anaesthetist, Ian, and staff in the Pre theatre again were very supportive and reassuring and when I was returned to ward 10 the nurses were very attentive and caring.

I know that these are difficult times due to Covid and patient attendance is less but I was made to feel important. In the ward particular mention to the night staff especially Cathy ( who makes the most amazing toast) and day staff Tracy & John who we’re working long shifts and giving 100% all of the time. Lorna has a great team there. They were all fabulous but those are the only names I can remember. Thank you again to one and all.

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 15/07/2020 at 12:40
Published on Care Opinion at 12:40

Hello L1-2020,

Thank you for sharing your story again on care opinion about your recent surgery and in-patient stay. I shall ensure everyone mentioned is informed on your lovely comments, they will be delighted. I am glad to hear that you had a positive experience and the toast Cathy made you was amazing!

I wish you a speedy recovery.

Take care

Pauline

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Response from Lorna Bellingham, Senior Charge Nurse, National Treatment Centre, NHS Fife 4 years ago
Lorna Bellingham
Senior Charge Nurse, National Treatment Centre,
NHS Fife

Submitted on 16/07/2020 at 16:49
Published on Care Opinion at 16:49

picture of Lorna Bellingham

Hello L1-2020,

I would like to take this opportunity to thank you for taking time to post feedback in Care Opinion.

I am pleased to see it was a team effort and that your stay with us was a positive one. I will be sure to pass on your thanks to all concerned...and glad you enjoyed your toast (there's nothing like hospital toast!!)

Wishing you well in your continued recovery.

Regards

Lorna Bellingham

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Update posted by L1-2020 (the patient)

Hi Lorna

Thank you for the reply and thank you for arranging the appointment today at pre assessment to check my wound. Thankfully all ok and dressing changed. Again thanks for all your help.

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