Care Opinion

Great Service with dedicated and compassionate staff

Posted By flyinhhorse249

"Great Service with dedicated and compassionate staff"

About: The Lawson Practice

(as the patient),

I have always been looked after very well at the Lawson Practice. Nothing is too much for the dedicated and compassionate Doctors at this practice, and this also applies to the amazing and very knowledgeable female clinical pharmacist working at this practice.

In light of GDPR rules and regulations, I will not be disclosing her name, but she is an amazing, and very compassionate person with a lot of knowledge about medicines and have always provided excellent advice to me and also to a lot of other patients at this practice.

Being a highly vulnerable person, there is a shortage of a certain prescription medicine which is an antidepressant, and the Pharmacy technician has been very busy for over a week trying to source this medicine for me.

She has been very successful by getting me some of this medication to last me a month during which time hopefully the medicine might be in stock.

I am very grateful for all her kind help and the lengths she went through to ring so many Pharmacies just to source  my medication. This Practice in my opinion is one of the best in Hackney, and they have got the nicest and most pleasant receptionists I have ever come across.

I am ever so grateful to the Lawson Practice for looking after me so well for more than 10 years since I registered at the Practice.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 4 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice

Submitted on 26/08/2020 at 10:11
Published on Care Opinion at 10:11

This is such lovely feedback. Thank you so much for taking the time and effort to let us know about your experience.

The person you describe is thrilled with this feedback and it has given her a huge boost. It makes such a difference to people when they are appreciated and people let them know. We are all human, even NHS workers so this is really valuable.

Thank you for saying such positive things about the practice in general and reception. For them also this is such great feedback. Positive feedback makes people feel positive about their job which in turn makes them better at it so builds the strength of the team.

Onward and upward hopefully with the help of your feedback.

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