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Nottingham city and county south crisis team

Posted By Thereals

"Nottingham city and county south crisis team"

About: Adult Mental Health Crisis Services / Crisis Team City Adult Mental Health Crisis Services / Crisis Team County South

(as a service user),

Telephone line is available 24 hours for people suffering acute and severe symptoms arising from ongoing mental illnesses. Over a year ago I made a complaint about an individual’s conduct and manner towards me. I really wished I hadn’t because I believe such a decision has prejudiced me against the service. The person who I made the complaint about was still able to take calls from vulnerable people such as myself. I have no problem with that. It’s just whenever I phone up the service (which is not often, only phoning on 2 occasions this year) and this person answers the phone I get the phone slammed down on me without any enquiry as to the state of my mental health. It is so humiliating and demeaning especially considering the lockdown of help from my primary mental health team and my GP since March of this. Don’t want to carry on writing this it’s just to upsetting for me

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 4 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Working in partnership with Care Opinion to gather feedback, meaning we find out what we do well and how you think we should improve. We really do want to hear from you and we reply to every story.

Submitted on 12/09/2020 at 14:07
Published on Care Opinion at 14:07

picture of Jane Danforth

Hi Thereals

I was so very sorry to hear about your experience. I want to reassure you that when I am back in the office on Monday I will contact the Crisis Team to let them know that you have shared your story on Care Opinion. I know that they will want to add their reply too.

This is not the kind of experience we want anyone to receive at Notts Healthcare and I can only apologise for how upsetting this has been for you.

Please rest assured that we take all feedback seriously. I hope that you will continue to talk to us and we will listen. It's the only way that we can improve our services.

Thank you

Kind Regards

Jane

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Update posted by Thereals (a service user)

I feel that this is too little too late. This could have been avoided. I’m afraid I do not believe your sincerity in helping me with this issue. It has wreaked havoc with my mental health well-being and my family is suffering too. I refuse to be a victim of the what I think is bullying I have received from some of your staff.

Response from Matt Callaghan, Clinical Nurse Lead, AMHC CRHT County South, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Matt Callaghan
Clinical Nurse Lead, AMHC CRHT County South,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/10/2020 at 16:17
Published on Care Opinion at 16:30

Hi Therals

I am really sorry to hear this. Please call me on 03003000065 and I would be happy to look into this and help to rectify where I can. We are here to support people and I hope we can talk as I would not like to think this puts you off reaching out when you need that support.

Thanks

Matt Callaghan

Team Leader

City CRHT

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