"Shamefully Incompetent"

I've tried until I'm blue in the face to get help from Pall Mall Mental Health Services.

I found that that there is no help there. On one occasion a member of staff actually laughed out loud and said "hahaha this is the NHS".

I'm not surprised that people reach their witsend and unfortunately slip away. It happened to me several times at Pall Mall Mental Health Services. I was forgotten about and left alone for years, people kept telling me things would happen in my treatment but they rarely did.

Staff often change and when they did, which happened often, the new staff had no idea about my treatment. My preferred method of communication with Pall Mall was via email, no letters were sent to me regarding appointments in the last year. Because I did not respond to one email– I was discharged without consultation or personal review.

The great difficulty is with these services is that so much is advertised as being offered to help people because there is so much outcry that people should be helped appropriately, and rightly so, but what is advertised and put in the public eye to appease this outcry in reality does not exist.

I recently asked for information about making a complaint to the service there and I have recieved no response. Completely and utterly useless and mismanaged. There is no central focus but I'm told there are daily meetings for staff there, which I think are more likely sessions to swap and validate excuses.