Care Opinion

Compassionate teams with Ambulance and hospital services

Posted By Pastiche

"Compassionate teams with Ambulance and hospital services"

About: Raigmore Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

While on holiday in Grantown-on-Spey my husband became unwell and I had to call an ambulance.

The paramedics who attended were attentive and caring and explained to us both why they felt it necessary to transfer him to Raigmore Hospital in Inverness. Due to COVID I could not accompany him.

The emergency department team at the hospital were very supportive and sympathetic when they called to update me and ask questions, especially so when calling to tell me that sadly he had passed away. All the team I or the family had contact with were very compassionate and feeling. I was assured my husband had been well cared for.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/11/2020 at 11:22
Published on Care Opinion at 11:22

picture of Alan Martin

Dear Pastiche,

Firstly, please accept my sincerest condolences for the passing of your husband. I cannot imagine how difficult time this must be for you and your family. Our thoughts are with you all.

Thank you for sharing this feedback on CareOpinion. It really does speak volumes that in a time of grieving, you are looking to provide positive feedback to the staff that attended your husband. I am very grateful for this. If you would like me to pass these comments on to the crew I would be happy to do so. In order to this I would just require a few details to locate the incident, your husbands name, the date that the ambulance attended and the location the ambulance attended. You can email me at alan.martin2@nhs.scot if you would like for this to happen.

Again, thank you for sharing this and my kind wishes are with you all.

Alan

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