"Day eye surgery unit experince"

About: Raigmore Hospital / Ophthalmology

(as the patient),

I had cataract surgery today; all the staff on the unit at Raigmore today we're friendly, calm and reassuring. They currently have additional cleaning responsibilities in-between patients and procedures, and patients have to attend on their own, but nothing was too much trouble for the staff. They all went above and beyond to spend time relaxing patients, ensuring everyone had the information they needed and had asked the questions they wanted to. The staff dedication made what could have been an unpleasant experience a positive one.  

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Responses

Response from Gil Paget, NHS Highland 3 years ago
Gil Paget
NHS Highland
Submitted on 14/01/2021 at 14:32
Published on Care Opinion at 14:32


Dear SS17

I apologise for the delay in responding to your kind comments.

I was pleased to hear that you had such a positive experience and would like to thank you for taking the time to share your experience on Care Opinion.

I have passed your comments onto the Service Manager for the area and they will share them with the staff, who I am sure, will be delighted to receive them.

I hope your recovery has been speedy.

Best wishes

Gil

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