"They mean so much"

About: Daisy Hill Hospital / High Dependency Unit (HDU) Daisy Hill Hospital / Theatres/Recovery

(as a carer),

My mum had emergency surgery and was in HDU for a week and then moved to female surgical. 

Over the past year she was in and out for weeks at the time so I got to know staff very well. They were amazing. My mum has alzheimer's and is profoundly deaf. The care she received was above and beyond. They cared for her personally and with such love. They mean so much that a year later I still be praying for those staff members, from surgeons, nurses and support staff. I cam tell you them all by name. When I tell people that the staff know mum they laugh at me. But one of the surgeons who did mums drain 6 months later when she was admitted said he knew mum, this was such a comfort as we stood for the 2nd time in HDU, mum had septicaemia and they need to do the drain again. 

Video of story in BSL 

This is a translation by a BSL translator 

https://vimeo.com/839982983

Video of story in ISL

This is a translation by an ISL translator

https://vimeo.com/839983024

Tags added by staff members:
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Responses

Response from Josie Matthews, Lead Nurse, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 4 years ago
Josie Matthews
Lead Nurse, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 18/11/2020 at 08:57
Published on Care Opinion at 08:57


Dear Angeleyes55,

I am responding to your story as I am the Lead Nurse for Surgery & Elective Care.

Thank you so much for taking the time to post your feedback on care opinion. I will make sure that the medical and nursing teams of HDU and Female Surgical are made aware of your extremely uplifting comments. I'm so glad your mum felt safe and cared for during her stays and that you as a family member have this reassurance also. I wish you both good health and I will pass on your feedback to my team.

Best wishes Josie

Video of response in BSL

This is a translation by a BSL translator

https://vimeo.com/839982962

Video of response in ISL

This is a translation by an ISL translator

https://vimeo.com/839983005

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Response from Dalrene Masson, Project Lead for PCE/ Care Homes, Regional Patient Client Experience team, Public Health Agency 16 months ago
Dalrene Masson
Project Lead for PCE/ Care Homes, Regional Patient Client Experience team,
Public Health Agency
Submitted on 03/08/2023 at 17:33
Published on Care Opinion at 17:33


picture of Dalrene Masson

Thank you for sharing this story. The PHA has translated the written story and response into British Sign Language and Irish Sign Language.

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