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Patient experience

Posted By Eldon20

"Patient experience"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / General Surgery (wards 63, 64, 65, 66,& 67) Glasgow Royal Infirmary / Physiotherapy Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 ) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Immersive Reader

Last Thursday I had a bad accident at home. Being an NHS employee  I already know how much the NHS rocks, despite the pandemic, despite nurses, doctors, ancillary staff all being exhausted, the treatment and care I was given was truly outstanding. 

To Ronnie, Richard, Elaine and Erin the amazing paramedic and ambulance crew to the GRI Ed resus team who looked after me, Drs Jen and Leah, nurses Morag and Marie, to ward 61 ortho staff- SCN Marie Alan, Louise, Ashton, Rebecca  Baz, Elaine, Fiona Stephanie and Aimee, to the theatre team Drs shebaz, Alex, Rebecca, Alisdair and Mr Gupta theatre and recovery nurses Tracy, David and Reeva your care and compassion was amazing. I was truly terrified and you made me feel so much better with your chat and reassurance. To the ward domestics and the porters who made me giggle and to the physios.  You truly are an outstanding, resilient bunch of people and I am so immensely proud to be part of the nhs family with you all. 

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 4 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 15/12/2020 at 14:56
Published on Care Opinion at 14:56

Immersive Reader

Dear Eldon20,

I was really pleased to read of your recent experience of care within Glasgow Royal Infirmary. You certainly don't miss a name badge! As an NHS employee you will appreciate how heartening it is for staff to receive such positive feedback from our patients and I will ensure that all of the staff mentioned are made aware of your contact and comments.

I would like to thank you for taking the time to contact us and trust that you are making a good recovery following your accident.

Your sincerely,

John Stuart

Chief Nurse.

  • 1 person thinks this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 4 years ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 29/01/2021 at 16:59
Published on Care Opinion at 16:59

Immersive Reader
picture of Alan Martin

Dear Eldon20

Thank you for taking the time to share your feedback with us on Care Opinion.

Firstly, please let me apologise for the length of time it has taken me to respond to your story, I would normally reply within 48 hours. We have recently gone through a migration of our email addresses and I have not received any notifications so was unaware that yours, and others stories had been published. I am now in the process of working with Care Opinion to ensure that the email addresses of our staff within the Service is amended to ensure notifications are successful.

I would like to say that I am so sorry to read that you had reason to use our Services. I do hope that you are feeling better and on the road to a full recovery.

However, I am really pleased to read about the experience you received from our staff and if you would like, I can pass on your comments to the staff involved. We would be more than happy to do this. You can do this by completing our feedback form at https://www.scottishambulance.com/Content/EmailUs.aspx?Dept=Patient Experience and someone will be in contact.

I would like to wish you all the very best and thanks again!

Kind Regards

Alan

  • 0 people think this response is helpful