"My Visit to the Luton and Dunstable Hospital for an Xray"

We are sorry that you found our front entrance to be smoky. This is a problem that we have been trying to address by finding ways to discourage patients and visitors from smoking in that area. We are aware of problems with signage and again are addressing these through our site redevelopment plans. We have invested in 3 smoking shelters to encourage patients and visitors who have to smoke to do so away from entrances etc. However, despite clear signage many individuals remain adamant they will smoke wherever they like. As for the imaging dept I am delighted that the staff were found to be professional and helpful. With regard to the standard of the waiting rooms, I am sorry to hear that they were felt to be below par. The flooring and décor has been refurbished within the last 1-2 years and the main waiting room has a child’s corner. PEAT inspections do not raise concerns regarding the facilities, other than the female changing area, which has not been upgraded for some time and I agree could be much better. The comment regarding the proximity of the clean gowns to the linen skip for used ones – the polythene bag should contain all gowns completely and not be overflowing. The skip is for used but not soiled gowns and should any be soiled during an examination, these would be disposed of separately. There should be no risk of infection but it is advisable to separate these as much as possible and we will do so. Thank you for your comments.